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PayrNet FAQ

What is the relationship with Railsr?

PayrNet Ltd is a wholly owned subsidiary of Railsr that holds the regulated financial services licenses and payment scheme memberships for Railsr. Customers contract with PayrNet for regulated services and with Railsr for technology services.

Which regulatory licenses does PayrNet hold?

PayrNet holds the following regulatory licenses:

  • eMoney Institution (EMI) license 900594 in the UK

What Payment Scheme Memberships does PayrNet hold?
  • Visa Principal Issuing license for UK & Europe

  • Mastercard Principal Issuing license for UK & Europe

  • Direct Participant of UK Faster Payments

  • Direct Participant of Bacs

  • Indirect Member of SEPA

  • SUPE grade member of SWIFT

What are the PayrNet legal entities and other registrations?​
  • PayrNet Limited (09883437) is registered in England & Wales

  • PayrNet Limited is registered under the UK Data Protection Act (ZA162716)

Our policies

As an Open Banking Third Party Provider (TPP), how do I access PayrNet accounts?

If you are a Third Party Provider (TPP) wishing to register for Open Banking access, to PayrNet Ltd. (UK), please contact us.

How to make a complaint

If you wish to raise a complaint with PayrNet Ltd, please complete this form no later than within 3 months from the day on which you became aware of, or should have become aware of, the infringement of your rights or legitimate interests.

Besides personal/contact information, you should specify the circumstances of the dispute and attach supporting documents on the basis of which you are making a complaint. Once we have received your complaint we will acknowledge this via email.

 

If the PayrNet decision does not satisfy you, or you did not receive any reply within 15 working days, you have the right to escalate to the Financial Ombudsman Service. For further details please click here.

Reporting or requesting help with a fraud

We treat all claims seriously. For UK citizens, if you have, or suspect you have been a victim, please complete this form.

 

Please note we are not able to discuss via social media. As an initial step, kindly ensure you contact your bank, or financial institution, where you were defrauded and tell them of this matter urgently. We will need confirmation from them before we can proceed with the claims further.

 

We also advise you to report this case to the police in your jurisdiction. If you are in the UK, you can do this using the Action Fraud website https://www.actionfraud.police.uk/reporting-fraud-and-cyber-crime/

​​

Contacting PayrNet?

Please visit www.railsr.com/support

† Railsr is the trading name of Embedded Finance Ltd, who acquired PayrNet Ltd in March 2023.

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